Students who will complete this course can achieve the following course learning outcomes (CLOs):
HotelFrontDesk
Front desk representatives play a key role in giving guests an excellent experience when visiting hotel. They greet guests, check them in, and make payment arrangements. They assist guests with answers for questions they may have and make sure guests can get the services that are offered at the hotel property. The Front Desk Clerk certification recognizes those professionals who are skilled at the many tasks they must perform. This course is suitable for anyone that wants to work in the hotel industry in front of house as a clerk or would like to revise their skills in this area. This course is divided into three levels: Intermediate, Advanced and Professional. The professional level is structured in such a way that it will teach the student management skills. The course introduces the hotel industry in general so that the students will have a better understanding of the rooms division. It will include information about the history, magnitude, culture of the industry as well as management and skills of the future. Definitions, specialized vocabulary, and basic industry formulas introduce terminology that is prerequisite both to professional membership and a better understanding of the material to come. Examples include room rate, which is one measure used by the industry worldwide, Average Daily Rate (ADR) which is a helpful indicator for guests as well as managers, owners, and lenders. Skills of the future include Emotional Intelligence and Complex Problem-Solving Skills.
The importance of taking NOC courses:
This course is designed to train our students to find jobs in the Canadian labour market using the National Occupational Classification (NOC) and its codes. The Government of Canada developed the NOC to categorize occupational information in the Canadian labour market through a standardized framework and a system that can be easily managed, understood, and unified. Canadian Immigration (i.e., IRCC) uses the NOC to classify jobs and occupations according to specific skill levels. Canada's jobs are ranked according to a person's work and the roles and responsibilities of the job.
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Professor of
Practice, OE Division
in Human Resources Management
Dr. Wonda Grobbelaar is
the Professor of Practice in the area of Human Resources Management at Commerce
and Management Unit of OE Division, NSRIC. She is also a Country Manager
(Marketing) for UAE at Marketing Division, NSRIC. She is also a faculty member
of HTMi Switzerland Dubai and a research contributor at DUBAI FUTURE FOUNDATION
. She earned a MBA IN Total Quality Management from the University of
Wolverhampton , UK. She also obtained a Black Belt in Lean Six Sigma and has a
diploma in Culinary Arts (Pastry Chef). She is currently a DBA candidate at
Anglia Ruskin University. The estimated completion date is 2022. Her research
interests are Product Efficiency in BOH, Creating Lean Cultures together with
Robotics in BOH, Neuroergonomics in the workplace, Sustainability and Waste
Management. She is a highly qualified Faculty Member who is driven to inspire
students to pursue academic and personal excellence through blended learning
techniques. Wonda has been teaching a wide spectrum of hospitality courses such
as management and leadership, tourism, and culinary arts. She has been also
been conducting workshops in different subjects online.
She is passionately committed to creating
positive change in the development of students and contributing to research
on Neuroergonomics in operations in a hybrid
facility. She recently started publishing journal papers of which one was
recently published in the JOP. Wonda has been teaching a wide spectrum of
hospitality courses such as management and leadership, tourism, and culinary
arts. She has been also conducted several online workshops.
